General

These Terms & Conditions apply to purchases made through the Aida online store. By placing an order, you agree to these Terms & Conditions. We may update these terms from time to time, so we recommend reviewing them before placing an order.

A binding purchase agreement is formed when your order has been confirmed by Aida and an order confirmation has been sent to the email address provided at checkout.

All orders are subject to availability. If an item is unavailable after an order has been placed, we will contact you as soon as possible and refund any payment made for the unavailable item.

Aida reserves the right to cancel or refuse an order in cases of suspected fraud, misuse of payment methods, incorrect pricing or other exceptional circumstances.

To place an order, you must be at least 18 years old or have the consent of your legal guardian.

Payment

Available payment methods and currencies are displayed at checkout.

Payments are processed securely through Paytrail and other payment service providers available in our online store.

Aida does not store your full payment card details.

We reserve the right to refuse or cancel an order if the payment cannot be authorised or if there is reason to suspect fraudulent activity.

Delivery

Orders within Finland are normally delivered within approximately 2–3 business days after the order has been processed, unless otherwise stated on the product page or at checkout.

Please note that made-to-order, customised and solid gold pieces may have longer production and delivery times. Any estimated production time is stated on the relevant product page or communicated separately.

International delivery times vary depending on the destination and shipping method.

Delivery estimates are indicative and may be affected by circumstances outside our control.

Uncollected or undeliverable packages

Please make sure that your delivery information is correct when placing your order.

If a package is returned to us because it was not collected or because the delivery information provided was incorrect or incomplete, we may deduct the reasonable costs caused by the return and possible reshipment from the amount refunded, where permitted by applicable law.

Not collecting a package does not in itself constitute a valid notice of cancellation.

Delays

If your order is significantly delayed, please contact us at info@aidaimpact.com.

If we are unable to deliver your order within the agreed or otherwise reasonable time, you may have the right to cancel the purchase in accordance with applicable consumer protection legislation.

If an order is cancelled due to a delivery delay, we will refund payments relating to the cancelled order in accordance with applicable law.

Transport damage

If your package appears damaged when you receive it, please document the damage and contact us as soon as possible at info@aidaimpact.com.

If an item has been damaged during transportation, please send us photographs of the package and the damaged item so that we can resolve the matter with you.

Returns and exchanges

We offer a 14-day return period for eligible products, starting from the day you receive your order.

To be eligible for a return, the product must be unused and in essentially the same condition as when received. You may inspect the product in the same way you would reasonably be able to inspect it in a physical shop.

The customer is responsible for the direct cost of returning an unwanted product unless otherwise agreed or required by law.

Before returning an item, please contact us at info@aidaimpact.com for current return instructions and the correct return address.

Please include your name and order number with your return.

Once we have received and processed your return, the refund will be made to the original payment method. Refunds are processed in accordance with applicable consumer protection legislation.

Original standard delivery costs are refunded where required by law when the entire order is cancelled within the statutory cancellation period. Additional delivery costs resulting from choosing a more expensive delivery method are not refundable beyond the cost of the standard delivery option.

For hygiene reasons, earrings with pierced components may not be eligible for return once their hygiene protection has been removed or the product has been tried on, where the statutory hygiene exception applies.

Custom-made and clearly personalised products are not eligible for cancellation or return unless the product is defective or otherwise required by law.

Defective or damaged products

All Aida pieces are carefully checked before dispatch.

If you receive an incorrect, damaged or defective product, please contact us at info@aidaimpact.com as soon as possible and include your order number and photographs where relevant.

Depending on the circumstances, we will repair or replace the product or provide an appropriate refund in accordance with applicable consumer protection legislation.

The customer is not responsible for return costs relating to a justified claim concerning a defective or incorrect product.

Our products are also covered by the statutory rights and remedies available to consumers under applicable Finnish consumer protection legislation. Any additional commercial guarantee offered by AIDA does not limit these statutory rights.

Colours and product appearance

We do our best to present our products, materials and colours as accurately as possible. However, colours and appearance may vary slightly depending on your screen settings, device and lighting.

As many AIDA pieces are handmade and use natural materials such as pearls, small variations in shape, colour and surface are part of the individual character of the piece and are not necessarily considered defects.

Personal data

We process personal data necessary to manage orders, payments, deliveries, customer service and other activities related to operating our online store.

Personal data is processed in accordance with applicable data protection legislation, including the EU General Data Protection Regulation (GDPR).

More information about how we collect, use and protect personal data is available in our Privacy Policy.

Applicable law

These Terms & Conditions and purchases made through the AIDA online store are governed by Finnish law, without limiting any mandatory consumer rights that may apply in the consumer's country of residence.

If a dispute cannot be resolved directly between AIDA and the customer, consumers may have the right to refer the matter to the Finnish Consumer Disputes Board or another competent consumer dispute resolution body.