Returns and exchanges
You are entitled to return or change your items within 30 days from the time of delivery or when the is ready to be picked up at the studio. Please note that financial responsibility for the shipping is customer's.
In all questions please call us or send SMS +358 50 554 7822.
Our customer service is open Tue-Fri 12:00-17:00.
For the return to be accepted the returned/changed items must be essentially in the same condition in which they were sold and with any seals intact. This does not apply if the items were damaged or otherwise changed due to any measure necessary to examine them, or due to any other circumstance not related to the consumer.
Please send your item to
Pursimiehenkatu 25 LH 41
Please include your name in the package, with a note ”return/change”.
AIDA impact will repay the price of the item as soon as possible, however at the latest within 30 days from the date the item was returned and received by us.
The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card.
For hygiene reasons do not try the earrings on, in case you are planning to return them.
Please note that custom-made products cannot be returned or changed.
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