Exchanges

You are entitled to change your item within 30 days from the time of delivery or when the item is ready to be picked up at the studio. Please note that financial responsibility for the first exchange shipping is customer's. We will offer the shipping for the new changed item for free.

Please send your item to

AIDA impact,

Pursimiehenkatu 25 LH 41

00150 Helsinki

Important !! Please send you item as letter post if you received the item directly to your mailbox. Usually one post mark with Plus merkki if enough for one item. Package deliveries to Post office / automatic post boxes or registered letters are not accepted.

Include your name in the package, with a note ”change” and the name and other needed info for the new items.

Please note that custom-made products cannot be returned or changed. 

You will receive new item directly to your address within 1-2 weeks.

The changed items must be essentially in the same condition in which they were sold and with any seals intact. This does not apply if the items were damaged or otherwise changed due to any measure necessary to examine them, or due to any other circumstance not related to the consumer.

In all questions please call us or send SMS +358 50 554 7822.

Our customer service is open Tue-Fri 12:00-17:00. 

thank you <3